Spring Valley Building Centre strives to provide convenient same or next day delivery service at a fair and affordable price. Please contact us for pricing. While we will make every reasonable effort to place your product as close as possible to where it is to be used, extra services including but not limited to: the placement of product anywhere other than where it can be dumped via flatbed truck OR directly off loaded from the truck, will incur additional charges. Clear communication by our customers regarding specific delivery concerns and situations at point of order is extremely helpful in ensuring a successful delivery experience.
The shipping fee for online purchases is $50. If you select "In-store Pickup" for your online order, then no shipping fee is added. If in stock, you will receive your order within 48 hours. If we have to order your product in, it may take up to 2 weeks to arrive. If you have chosen to pick your order up at our store you will be notified when your order is ready to be picked up. Please allow up to 15 days for a pickup notification based on availability. After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order.
Returns of regularly stocked items are accepted within 30 days of original purchase subject to the following terms and conditions:
In the event you require a pickup of returns from your jobsite, pickup fees plus a handling charge may apply.
How to return items purchased online
Before starting the process to return an item please read the Requirements for Returns section below.
To return an item, please email Customer Service at e2eae261A-y@9U@TOH1gzf-J7Jk-ZGvXdxx@YqVWVd| and attach a copy of your original purchase invoice. If there are multiple items on the invoice, please note in the email which item you want to return. Upon review by one of our associates, an RMA (Return Merchandise Authorization) form will be sent to you by email. A copy of this RMA is required to be returned to us with the items you wish to receive credit for so that you can be properly credited.
Returns can be:
Requirements for Returns:
Cost of Returning Items
All costs of a return, for example: pick up delivery costs, are the responsibility of the purchaser. Costs of returning any product will not be refunded.
If all of the requirements are met, the original purchase amount (excluding delivery charges) will be refunded based on the original purchase method. If all of the requirements have not been met, no refund will be given, the customer will be contacted and will have the option of having the item(s) returned to them (this will include a $50 shipping fee). Note: Your return will be reviewed and processed as soon as we receive the returned product. Please allow 30 days for a credit to display on your credit card statement. If you do not see your refund on your credit card statement or you have not been contacted by our Customer Service Department within 30 days, please email Customer Service at e2eae101BqHj50_n6DqVLVpq9ontD66jZhbXbD| and ask for an update regarding your return. Please quote the RMA # of your return in the subject line of your email.
We will gladly special order your item should we not have it as a regularly stocked product, subject to the following policies.
Customers will be asked to sign a form acknowledging our special order policies and that they have reviewed the order for accuracy.